If you are dissatisfied with something, we will of course do our best to find a suitable solution together. If that doesn't work, you can contact a complaints officer, as stipulated in the Healthcare Quality, Complaints and Disputes Act (Wkkgz). More information can be found at:

de-nfg.nl/not-satisfied-with-your-helper.

 

1. Try to solve the problem internally first

• The client can try to discuss the problem directly with the psychologist.

• Sometimes a misunderstanding or dissatisfaction with the treatment can be resolved in this way.

2. Check the practice's complaints procedure

• The psychologist's practice often has its own complaints procedure.

• The client can submit a written complaint to the practice according to the internal procedure.

• The psychologist or practice must take the complaint seriously and respond within a reasonable time.

3. Submit to the NVPA

• If the complaint is not resolved internally, the client can contact the NVPA Complaints Committee.

• The NVPA handles complaints from clients about the professional conduct of its members.

 

Steps at NVPA:

1. Submit a written complaint to the NVPA. Please include:

   • Name and contact details of the psychologist.

   • Description of the situation, including dates and events.

   • Desired solution or result.

2. Please include attachments: any correspondence or relevant documents.

3. NVPA assesses whether the complaint is admissible.

4. Complaints Committee investigates the complaint and can make a decision, such as:

   • A reprimand.

   • Advice on improving practice management.

   • Possibly mediation or a recommendation to the psychologist.