General Terms and Conditions

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Last updated: 01-07-2025
General Terms and Conditions for businesses and private individuals of Praktijk Catharsis

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I. General

1. Definitions
In these terms and conditions, the following definitions apply:

• Client/Commissioning Party (Opdrachtgever): The party placing the assignment. This can be a natural person or legal entity.

• Contractor (Opdrachtnemer): “Praktijk Catharsis,” based in Amsterdam. Praktijk Catharsis provides personal services to businesses and individuals.

• Client (Cliënt): The person who actually uses the contractor’s services.

• Terms and Conditions: These general terms and conditions.

• Offer (Offerte): A formal proposal of services from Praktijk Catharsis to the client/commissioning party.

2. Applicability
These terms and conditions are an integral part of every agreement between the client and the contractor, unless explicitly agreed otherwise in writing. Upon entering the agreement, both parties are aware of these terms.

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II. Formation of the Agreement

The agreement is concluded at the moment the offer made by the contractor on behalf of the client is signed by the client and received by the contractor.
If no offer has been made, the agreement is concluded when the contractor receives written confirmation from the client to provide personal (group) sessions to one or more clients.

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III. Offers

All offers are non-binding unless a period for acceptance is specified. If a non-binding offer is accepted by the other party, the contractor has the right to revoke the offer within two days of receiving the acceptance.
For composite prices, there is no obligation to deliver a part of the service for a proportional part of the total price.
The contractor is authorized to involve third parties in executing the agreed assignment.

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IV. Obligations of the Client

The client is obliged to provide all information, written or oral, in a timely manner that the contractor deems necessary to prepare an offer and execute the assignment correctly.
The client guarantees the accuracy, completeness, and reliability of the information, even if it comes from third parties.
If agreements have been made regarding the provision of materials, supplies, or facilities, the client must provide these on time and according to the agreement.
Any extra costs or fees resulting from delays caused by failure, untimely provision, or incorrect provision of information, materials, or facilities are the responsibility of the client.

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V. Confidentiality

The contractor is obliged to maintain confidentiality toward third parties regarding information that falls under professional secrecy or is designated as confidential.
Given the short nature of the contacts and the focus on awareness of personality and inner self, extensive record-keeping is not carried out. Any personal files are only accessible to the psychologist and the relevant client, regardless of who pays for the services.
Access may also occur during personal contact between the psychologist and the client.
Reporting to the client or third parties can only occur after consultation and consent of the involved client.
The contractor may not use information received from the client for other purposes, except in disciplinary, civil, or criminal proceedings where such information is relevant.
If third parties are involved, the same confidentiality obligations apply to them.

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VI. Fees, Costs, and Rates

The contractor’s fee does not depend on the outcome of the provided assignment.
Rates and prices may be adjusted after the agreement is concluded, unless otherwise agreed.
The fee includes costs incurred for the assignment, such as materials, room rental, and involvement of third parties, unless otherwise agreed.
If certain costs are billed separately, the contractor must maintain records and make them available upon request.
For an hourly rate, the contractor must keep a record of hours, including the applicable rate and billable work.
Cancellations or rescheduling that do not occur at least 24 hours in advance may be charged.

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VII. Payment

Payment must be made without deduction, discount, or set-off before the date specified on the invoice.
In case of late payment, the contractor is entitled to charge statutory interest and any collection costs.
Collection costs and legal fees are entirely the responsibility of the client.
Private clients must pay in cash during the session or transfer money directly to the business bank account.

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VIII. Complaints

Complaints regarding performed work or invoice amounts must be submitted in writing within 60 days of the invoice date or service rendered.
Complaints do not suspend the payment obligation.
In the case of justified complaints, the contractor may choose to adjust the fee, correct/reperform free of charge, or partially refund.
The contractor is not liable for errors due to incorrect information or failure to provide materials or facilities on time.

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IX. Delivery Term

Deadlines are only considered final if explicitly agreed upon.

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X. Termination and Cancellation

If the progress of the services is seriously hindered, the client and contractor may decide after consultation to terminate the assignment.
Termination must be in writing.
In case of cancellation, the client is obliged to reimburse incurred costs, without prejudice to the right to compensation for lost profits.
The client is automatically in default without further notice in case of:
a. Failure, incomplete, or untimely fulfillment of obligations.
b. Bankruptcy or suspension of payments.
c. Liquidation of the company.
In these cases, the contractor may suspend or dissolve the agreement without compensation.

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XI. Liability

The contractor performs work to the best of their ability and with the care expected of a psychologist.
The contractor is not liable for damage caused by incorrect or incomplete information from the client or client/patient.
In case of a demonstrable error by the contractor, liability is limited to the fee for the relevant assignment in the last calendar year, unless there is intent or gross negligence.

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XII. Force Majeure

In case of illness or temporary/permanent incapacity of the contractor, replacement by a third party will be sought.
If replacement is not possible, this releases the contractor from fulfilling the agreement without liability.